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Membership Q&A

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Q1. What is datavideovirtualset? Why do we need to purchase virtual set from datavideo virtual set? What are the differences between datavideo virtual set and other virtual set websites?

A1: datavideo virtual set is a website created by datavideo specifically for the virtual sets demand in the virtual studio system. We have the latest information in broadcasting technology and we sell our products at a global scale. Hence, we have global as well as local visual cultures and you will be able to find a wide diversity of virtual sets here. In addition to applying a unique sales style to datavideo’s TVS product series, we further allow submission of designs created by software such as 3DsMax, Maya, and Photoshop. This narrows the gap between different brands of virtual studio systems as we give you more selections on this website!

 

Q2: What is a member? What is a freelancer?

A2: You can easily become a member of datavideo virtual set by registering your e-mail address with us and then you can start purchasing the virtual set that you want by credit card or your PayPal account. Members are authorized to purchase virtual sets only, if you would like to submit your design to us, you need to pass the identity assessment by our administrator and become a freelancer.

 

Q3: How to return a product?

A3: If files are found to contain issues or the file format is not as described on the website, we accept returns, other than that, we do not take any returns. Should you encounter special situation or have any questions, please email directly to service@datavideovirtualset.com.

 

Q4. After you place an order of the virtual sets, how many downloads are allowed for each virtual set?

A4: You are allowed to perform five downloads for each purchase. You can login your account and go to “Downloads” page to check the “time left” and the displayed number is the number of remaining downloads.

 

Q5. What currency do you use?

A5. We use US dollars for all purchases and sales.

 

Q6. How to pay for the virtual sets?

A6: All you need is a credit card or a PayPal account to purchase the virtual sets.

 

Q7.How to get in touch with the administrator of dvs.com and what are their service hours?

A7: You can send e-mails to service@datavideovirtualset.com and our service hours are Monday to Friday from 9 A.M. to 6 P.M. (UTC+08:00)

 

Q8. How come my download fails?

A8: Please check your Internet connection first. If you downloaded a compressed file that you cannot open, please send us an e-mail to service@datavideovirtualset.com and we will process your request immediately.

 

Q9. How come I am not allowed to place an order?

A9: Please check your Internet connection; you should also call your credit card issuing bank. Sometimes this could be a connection issue with the bank so just try a few more times. If you still cannot place an order, please e-mail us at service@datavideovirtualset.com and we will process your request immediately.

 

Q10: Can I ask other freelancers to create specific virtual set for me?

A10: Yes, you can visit the freelancer's personal webpage and send them an email directly. In the future, we will also create a datavideo virtual set forum for you to issue your virtual set request and someone will get in touch with you once your request is received.

 

Q11: Who can see my personal information?

A11: datavideo Virtual Set will strictly abide by terms and conditions in the Non-Disclosure Agreement and keep your personal information confidential

 

Q12. I need to use the virtual studio system but I do not have it. Where can I buy this machine and is there a place where I can rent it?

A12: You can visit http://www.datavideo.com as this is the parent company of datavideo Virtual Set and it can provide a better service. Please be patient as we plan our studio equipment rental in the future.

 

Q13. I also would like to become a freelancer and create my own design but I do not know how to create a virtual set. How to learn and is there a place where I can learn this skill?

A13: You can start from Photoshop as this is the entry-level tool. After that, you can move on to more advanced tools such as 3DsMax, Maya and etc. In the future, we will build a public forum just for datavideo Virtual Set and we welcome you to join the forum for the discussions. Courses will be open to all.

 

Q14: How many formats we provide for downloading?

A14: We provide a variety of virtual backgrounds in different formats for downloads:

1. TVS - 1000/1200 Free Format - 2880x1620

2. TVS - 1000/1200 Trial Format - 2880x1620

3. TVS - 1000/1200 - 2880x1620

4. HD1 - 1280x720

5. HD2 - 1920x1080

6. UHD - 4096x2160

7. PSD - 4096x2160

8.3Ds Max

9.3D Animation (25fps) – 1920x1080

10.3D Animation (29.94fps) – 1920x1080

11.PNG Image

12.defined by freelancer

 

Q15: What is TVS?

A15: Datavideo's TVS-1000 and TVS-1200 is a total solution trackless virtual studio system.

The TVS-1000/1200 is a 5 in 1 design which consists of trackless virtual studio system, video switcher, character generator, video recorder and web streaming encoder. It's a versatile, easy to use and cost-effective solution.

 

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